This Shipping Policy sets out the terms, timeframes and prices under which we deliver the products you order. By placing an order you agree to the conditions described below.
Delivery methods
You can receive your order in the following ways:
- Courier to an address - delivery to an address of your choice via Speedy courier, anywhere in the country.
- Courier to an office - pick-up from a Speedy office of your choice.
- Pick-up from our warehouse - collect in person from our warehouse in Sofia, Dianabad district, after a member of our team confirms that your order is ready.
Delivery prices
- To a Speedy office - 2.49 EUR. Free for orders over 75 EUR.
- To an address (Speedy courier) - 4.99 EUR.
- Warehouse pick-up - free of charge.
The final delivery price is calculated automatically and shown clearly in the cart and at the final checkout step, before confirmation. All prices include VAT.
Minimum order value
The minimum value for an online order is 39.99 EUR (value of the goods after discount, excluding delivery). If your cart is below this threshold, you will see a message showing how much more is needed to proceed to checkout.
Delivery timeframes
- We process orders within 1 business day of confirmation.
- The standard courier delivery time is 1-3 business days after dispatch, depending on the location.
- For products with a custom configuration or during periods of high demand, the timeframe may be extended - in such cases we will notify you.
Orders placed on a non-working day or late in the evening are processed on the next business day.
Cash on delivery
You can pay for your order upon receipt via cash on delivery, or in advance by card, bank transfer or in installments. The available payment methods are shown during checkout.
Inspecting your parcel on receipt
We recommend that you inspect the parcel in the presence of the courier. You have the right to open and check the contents for conformity with your order and for any visible transport damage before paying (in the case of cash on delivery) and signing for receipt. If you find a discrepancy or damage, refuse the parcel and contact us immediately.
Packaging
All devices are tested, cleaned and packaged carefully, with suitable protection for transport. For refurbished products we include a warranty card in line with the stated warranty terms.
Damaged or missing parcels
If you receive a damaged parcel or notice missing items, please contact us as soon as possible, keeping the packaging and attaching photos. We will assist in resolving the case, including by filing a claim with the courier, in accordance with the applicable rules.
Tracking your parcel
After dispatch you receive a tracking number that lets you follow the delivery status on the courier's website. The current status of your order is also visible in your account, under "Orders".
Delays and force majeure
We are not liable for delays caused by the courier or by circumstances beyond our control (adverse weather, force majeure, an incorrect or incomplete address). If delivery cannot be completed due to the recipient (wrong address, no contact), the parcel is returned and re-shipping is at the customer's expense.
International shipping
At present we deliver within the territory of the Republic of Bulgaria. For enquiries about delivery outside the country, please contact us.
Contact
For any questions about the delivery of your order, please use the contact details provided on the site. We will assist you as soon as possible.